Dear Group Customer:

All aboard and ‘Re-Experience’ the newly upgraded Agawa Canyon Tour Train and it’s more than a shiny new paint job.

Extensive work has been completed to improve our customer’s onboard experience including bigger windows and all new tinted glass as well as new carpeting. There is also a state of the art audio/visual system including almost 200 flat screen monitors that will provide an engineer’s eye view thanks to locomotive mounted digital cameras. To compliment this, a new GPS triggered tour commentary has been developed and will be available in 5 languages including English, French, German, Japanese and Mandarin.

Please take the time to review the following Group Policy information in order to become familiar with the required procedures for booking your tour. If you have any questions regarding any of the policy information or require assistance with your booking, please do not hesitate to contact us.

On behalf of the Railway we thank you for your interest in the Agawa Canyon Tour Train and we will do our utmost to ensure that you and your group(s) have an enjoyable experience and we look forward to having you travel with us.

Kelly and Bonnie
Your Group Sales Team

2012 Schedule

Operates Daily: Tuesday, June 26th to Sunday, October 14th, 2012   Departs Sault: 8:00 a.m. Returns Sault: 6:00 p.m.       The Railway can provide brochures, posters, slides, and logos to assist in your promotion efforts.

2012 Summer Group Fares Coach

In Effect: June 26th  to September 13th, 2012   CDN   Adults / Seniors(19+) $65.00

2012 Fall Group Fares Coach

In Effect: September 14th to October 14th, 2012   CDN   Adults / Seniors(19+) $95.00

BOOKING PROCEDURES

Bookings will be accepted by letter or fax commencing January 1st. We encourage you to submit your requests well in advance of your travel date, thereby allowing ample time to handle your request and meet your tour date.

Upon acceptance of your tour, a printed confirmation will be forwarded to you. The Railway reserves the right to accept or reject any group booking request. Please check your confirmation carefully to ensure that the date of your tour and the number of persons corresponds with your original request. Any errors or discrepancies should be reported to our office immediately by phone, fax or letter and steps will be taken to make the necessary corrections.

GROUP REQUIREMENTS

A minimum of 25 ADULT PAYING PASSENGERS are required to book as a group. Please note that student groups require a minimum of TWO (2) adult escorts.

COMPLIMENTARY GROUP ESCORT TICKETS

Groups must have a minimum of 25 ADULT PAYING PASSENGERS to receive ONE complimentary escort ticket. Groups totalling 35 ADULT PAYING PASSENGERS or more receive TWO complimentary escort tickets.

PAYMENT

We accept Visa, Mastercard, Cash, Travellers Cheques, Certified Cheques, Bank Money Orders, and Interac Direct Payment.

U.S. Funds are currently at a premium in Canada. We accept U.S. funds, however, in order to receive the best exchange rate we recommend using Visa or Mastercard when purchasing tickets. We also recommend our U.S. customers purchase Canadian dollars or Travellers Cheques at U.S. financial institutions prior to departure.

DEPOSITS

REGULAR COACH:
For summer travel dates the RAILWAY requires a MINIMUM DEPOSIT of $200.00 for each group/bus tour to be paid at least 30 DAYS IN ADVANCE of travel date.

For fall travel dates the RAILWAY requires a MINIMUM DEPOSIT of $500.00 for each group/bus tour to be paid 60 DAYS IN ADVANCE of travel date.

DEPOSIT REQUIREMENTS ARE MINIMUM AMOUNTS AND THE RAILWAY RESERVES THE RIGHT TO CHANGE THE DEPOSIT STRUCTURE AS DEEMED NECESSARY.

FAILURE TO MEET THE DEPOSIT REQUIREMENTS WILL UNFORTUNATELY RESULT IN THE CANCELLATION OF THE TOUR BOOKING .

CANCELLATIONS

When groups cancel their tour 30 DAYS OR MORE prior to their tour date, they will receive a full refund of their original tour deposit.

When cancellations are received LESS THAN 30 DAYS from their tour date, the group will forfeit any refund.

CHANGES

Any additions to the number of persons booked for each tour group will be accepted BASED ON AVAILABILITY. A reduction in number of people booked for each tour group will be accepted without penalty, when notice is received by the Railway at least SEVEN (7) DAYS prior to their tour date.

When a reduction in numbers is received within SIX (6) DAYS OR LESS from their tour date, the tour company will be responsible for payment of all the tickets originally booked (special circumstances may be reviewed during summer months) . In order to accommodate the high demand for seats during the fall colour season this policy will be strictly enforced.

We recommend contacting us by phone or fax when making any changes in order to expedite your requests. Note: When cancelling or making changes, please ensure that our representative provides you with their name.

TICKET PICK-UP

Tour escorts may pick up tickets and make full payment for all members of the group on the day prior to or before train departure, the morning of the tour. If possible, we recommend that tour escorts pick up their group's tickets the day before their tour. Our office is open from 7:00 a.m. to 6:30 p.m.

DINING CAR SERVICE

Dining cars are operated by
E.J.M. Catering
2 Albert St. W
Sault Ste. Marie, Ontario
P6A 1B3

Meal requirements may be presented to the Railway at the time of booking and your requirements will be forwarded to E.J.M. Catering for their handling. If you wish specific information regarding meals and payment, you may contact the caterer directly.
By phone: 705-256-2144 or by fax: 705-256-1016

PAYMENT FOR FOOD SERVICES ARE TO BE DIRECTED TO E.J.M. CATERING. THE RAILWAY CANNOT ACCEPT PAYMENT FOR FOOD SERVICES.

SPECIAL NOTE

In order for us to serve you and your clients in the most efficient way possible, please follow the guidelines set out in the group policy. If you need further assistance or clarification please do not hesitate to call us at (705) 946-7300 or toll free at 1-800-242-9287 .

Your business is most appreciated and we look forward to having you travel with us in the upcoming season.