Dear Group Customer:

We look forward to having you and your group travel aboard the Agawa Canyon SNOW TRAIN and experience this breathtaking, winter wonderland excursion. We are sure it will be a truly memorable tour for you and your patrons.

The Tour Train has been upgraded making your onboard experience that much more enjoyable. Upgrades include bigger windows with all new tinted glass and a GPS triggered tour commentary available in 5 languages including English, French, German, Japanese and Mandarin. Please note that due to the negative effects of the extreme winter temperatures, the locomotive mounted cameras and flat screen monitors that are part of the summer and fall Canyon Tour cannot be offered during the Snow Train.

The Railway is once again partnering with OLG Casino Sault Ste. Marie with the ‘Rails to Reels’ program and everyone will receive a voucher that is redeemable at the Casino’s Winner’s Circle for a free $10 Slot Play.

Please take the time to review the following Group Policy information in order to become familiar with the required procedures for booking your tour. If you have any questions regarding any of the policy information or require assistance with your booking, please do not hesitate to contact us.

On behalf of the Railway we thank you for your interest in the Agawa Canyon SNOW TRAIN and we will do our utmost to ensure that you and your group(s) have an enjoyable experience and we look forward to having you travel with us.

Kelly and Bonnie
Your Group Sales Team

2012 Schedule

SATURDAYS: February 4th to MARCH 10th, 2012   Departs Sault: 8:00 a.m.   Arrives Back In Sault: 5:00 p.m. If you require a supply of Snow Train brochures, contact the Railway and we will be pleased to mail them to you.

2012 Group Fares  Coach

CDN   Adult/Seniors (19+) $65.00

BOOKING PROCEDURES
Bookings will be accepted by letter or fax commencing November 1st. We encourage you to submit your requests well in advance of your travel date, thereby allowing ample time to handle your request and meet your travel date.

Upon acceptance of your tour, a printed confirmation will be forwarded to you. The Railway reserves the right to accept or reject any group booking request. Please check your confirmation carefully to ensure that the date of your tour and the number of persons corresponds with your original request. Any errors or discrepancies should be reported to our office immediately by phone, fax or letter and steps will be taken to make the necessary corrections.

GROUP REQUIREMENTS
A minimum of 25 PAYING PASSENGERS are required to book as a group. Please note that student groups require a minimum of TWO (2) adult escorts.

COMPLIMENTARY GROUP ESCORT TICKETS
Groups must have a minimum of 25 PAYING PASSENGERS to receive ONE complimentary escort ticket and groups totaling 35 PAYING PASSENGERS or more receive TWO complimentary escort tickets.

PAYMENT
We accept Visa, Mastercard, Cash, Travellers Cheques, Certified Cheques, Bank Money Orders, and Interac Direct Payment.

U.S. Funds are currently at a premium in Canada. We accept U.S. funds, however, in order to receive the best exchange rate we recommend using Visa or Mastercard when purchasing tickets. We also recommend our U.S. customers purchase Canadian dollars or Travellers Cheques at U.S. financial institutions prior to departure. We do accept U.S. funds, however, we encourage you to take advantage of this savings opportunity.

DEPOSITS
REGULAR COACH: The RAILWAY requires a MINIMUM DEPOSIT of $200.00 for each group/bus tour to be paid at least 30 days in advance of their tour date.

FAILURE TO MEET THE DEPOSIT REQUIREMENTS WILL UNFORTUNATELY RESULT IN CANCELLATION OF THE TOUR BOOKING.

CANCELLATIONS
When groups cancel their Snow Train tour 30 DAYS OR MORE prior to their tour date, they will receive a full refund of their original tour deposit.

When cancellations are received LESS THAN 30 DAYS from their tour date, the group will forfeit any refund.

CHANGES
Any additions to the number of persons booked for each tour group will be accepted BASED ON AVAILABILITY. A reduction in number of people booked for each tour group will be accepted without penalty, when notice is received by the Railway at least SEVEN (7) DAYS prior to their tour date.

When a reduction in numbers is received within SIX (6) DAYS OR LESS from their tour date, the tour company will be responsible for payment of all the tickets originally booked.

We recommend contacting us by phone or fax when making any changes in order to expedite your requests. Note: When cancelling or making changes, please ensure that our representative provides you with their name.

TICKET PICK-UP
Tour escorts may pick up tickets and make full payment for all members of the group on the day prior to or before train departure, the morning of the tour. If possible, we recommend that tour escorts pick up their group's tickets the day before their tour. Our office is open until 5:30 p.m.

DINING CAR SERVICE
Dining cars are operated by E.J.M Catering Ltd.
2 Albert Street
Sault Ste. Marie, Ontario
P6A 1B3
Phone: (705) 256-2144
Fax: (705) 256-1016

Meal requirements may be presented to the Railway at the time of booking and your requirements will be forwarded to the caterer for their handling. If you wish specific information regarding meals and payment, you may contact the caterer directly.

PAYMENT FOR FOOD SERVICES ARE TO BE DIRECTED TO E.J.M CATERING. THE RAILWAY CAN NOT ACCEPT PAYMENT FOR FOOD SERVICES.

SPECIAL NOTE
In order for us to serve you and your clients in the most efficient way possible, please follow the guidelines set out in the group policy. If you need further assistance or clarification please do not hesitate to call us at (705) 946-7300 or toll free at 1-800-242-9287.

Your business is most appreciated and we look forward to having you travel with us in the upcoming season.